1. Introduction
R2ACRM is a customer relationship management (CRM), omnichannel communications, and artificial intelligence platform operated by Ready to Answer LLC, a United States limited liability company.
This Privacy Policy describes how R2ACRM collects, processes, stores, shares, and protects personal information.
R2ACRM provides services to businesses in the United States, Colombia, and other supported markets.
2. Information We Collect
Depending on the services used, we may process:
- Business names, contact information, and account credentials.
- Customer contact details and CRM records.
- Messages and communications from WhatsApp Business, Instagram, Facebook Messenger, and other authorized channels.
- Conversation histories, attachments, and related metadata.
- Information used by AI assistants to provide customer service and sales support.
- Technical information necessary for security, authentication, and platform operations.
- Billing and subscription information.
3. How We Use Information
We process personal information to:
- Provide CRM and customer management services.
- Enable authorized business messaging integrations.
- Facilitate customer service and sales operations.
- Operate AI-powered virtual assistants and automation.
- Maintain account security and access permissions.
- Provide technical support.
- Comply with applicable legal obligations.
We do not sell customer contact lists or personal information obtained through Meta integrations.
4. Business Customers and Data Responsibility
Businesses using R2ACRM are generally responsible for determining the purposes and lawful basis for collecting and processing their customers' personal information.
When R2ACRM processes information on behalf of those businesses, Ready to Answer LLC generally acts as a service provider or data processor.
Ready to Answer LLC remains responsible for its own obligations under applicable privacy and data protection laws.
5. Meta Platform Integrations
R2ACRM may connect to Facebook, Instagram, and WhatsApp Business through authorized Meta integrations.
Information obtained through these integrations is used to provide the messaging, CRM, customer support, and automation functions authorized by the connected business.
R2ACRM does not sell Meta Platform Data or use it for unauthorized advertising or unrelated purposes.
Access permissions may be revoked through the applicable Meta settings.
6. Artificial Intelligence
R2ACRM may use third-party artificial intelligence providers to generate responses, assist with conversations, and support business workflows.
Relevant information may be processed by authorized providers as necessary to deliver these functions.
Businesses are responsible for configuring their assistants, providing lawful instructions, and supervising consequential decisions.
7. Information Sharing
We may share information with authorized service providers involved in hosting, infrastructure, communications, AI processing, payment processing, and technical support.
Such processing is subject to applicable agreements and legal requirements.
We do not sell Customer Data.
8. Security
We maintain appropriate technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or loss.
No electronic system can guarantee absolute security.
9. Data Retention
Personal information is retained only as reasonably necessary for providing the Services, complying with applicable legal obligations, resolving disputes, and fulfilling legitimate contractual requirements.
Retention periods may vary depending on the type of information, the business customer's instructions, and applicable law.
10. International Processing
R2ACRM may process information across different jurisdictions, including the United States and Colombia.
International processing and transfers are subject to applicable legal requirements and safeguards.
11. Privacy Rights
Depending on applicable law, individuals may request access, correction, updating, or deletion of their personal information and exercise other legally recognized privacy rights.
When a request concerns information controlled by a business customer, R2ACRM may refer the request to that business or assist it in responding.
12. Data Deletion
Requests for deletion of personal information may be submitted through:
https://r2acrm.com/data-deletion
Or by contacting:
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or applicable legal requirements.
The current version will be published on our website.
14. Contact
Ready to Answer LLC
R2ACRM Privacy Office
Email: cespinosa@readytoanswer.com
Website: https://r2acrm.com
Business Address: 1111 Crandon Blvd A303, Key Biscayne, FL 33149, United States